If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
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How can I change something in my order?
- If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
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Change order
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cancel order online
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cancel order using automated system
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How can I pay for my order?
We accept PayPal, bank transfer and payments by check for your convenience.
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Can I track my order?
Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
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Can I return an item?
You may contact us at info@oceanrichhk.com directly.
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How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be processed to production. Production lead time around 18-20 days. Then will contact and delivery our goods to the forwarder/courier in Hong Kong specified by Buyer under Ex-work-terms.